Have you just arrived in France ? One of the first things you will need is a mobile phone with internet connection. You may also need an internet box at home in order to get wifi and television. You don’t know where to start ? Which provider to choose ? Or which subscription to take ?
In this guide, you will find all you need to know to get access to the internet.
- The best internet option in France depends on the length of your stay
- The type of internet services you can get in France depends on where you live
- There are many internet providers in France offering several options according to what you are looking for
Internet in France
In France, there are three options for internet access, ADSL, Fiber optic and 4G Box.
Depending on where you live, the service can change, you might be eligible to the fiber optic or not. The fiber optic is much faster, but the prices of both services are pretty much the same.
The telecoms’ market is very competitive in France. It includes the following main providers :
- Bouygues Telecom
All Internet providers in France can offer different packages for Internet access, mobile phone and television.
What are the different options to get the Internet in France ?
Your stay in France may be for different reasons and lengths. An expat, an exchange student or just a traveler won’t need the same services.
Stays in France for a short period of time : what are the best options ?
- To use your foreign data allowance in France
- To buy an international SIM card
- To take advantage of the public Wifi
If you don’t need the internet all the time, you can still use public Wifi. You will find lots of Wifi spots in France, mostly in public places such as transports, hotels, restaurants, shops…
Stays in France for more than two months
In the case that you are coming to France for a long period of time, the best option is to get a french internet subscription.
There are many offers proposed by the french internet providers. It is important to consider what you want and the price you are willing to pay.
You will find the different offers later in the page.
Setting up an internet plan in France
What documents are required when subscribing to an internet offer ?
With most operators, these documents are required:
- A valid identity document
- A proof of address (a copy of the invoice works)
- A bank account statement
What are the different offers to get the internet in France ?
Selection of the most convenient box offers of the moment
|Box’s name||Livebox d’Orange||Freebox Mini 4K||SFR Fibre||Bbox Must fibre de Bouygues|
|Features||– ill. fixed FR + DOM + 100 dest, Tunisia – 160 TV channels – Livebox Play – UHD TV set-top box||– Fiber optic Internet (THD) or ADSL (high speed) – Unlimited calls to landlines in France + 110 destinations – 220 TV channels available – Google application for Android TV – 4K image||– Box rental included – 160 TV channels – Ill. calls to fixed lines in FR – Cloud 10 GB||– Internet in THD (fiber) or high speed (xDSL) – ill. calls to fixed lines in FR + 110 countries and mobiles – 180 TV channels|
|Options||– Netflix – Ciné Séries – BeIN Sports – TV||– Netflix (from 7.99 €/month) – TV packages (movies, sports, family + à la carte channels) – Canal +||– Digital Book YOUBOOX ONE – A la carte TV package (RMC Sport, BeIN Sports, Canal +)||– TV packages (beIN Sports, Canal, youth…) – VOD (Netflix from 7.99 € / month, OCS)|
|Commitment||12 months commitment||12 months commitment||12 months commitment||12 months commitment|
|Price||22.99€/month for 12 months then €36.99€||14.99€/month for 1 year then 34.99€||20€/month for 12 months then 38€ with the SFR BOX 7||21.99€/month for 1 year then €36.99€|
Selection of the most convenient mobile offers of the moment
|Offer’s name||Le Forfait 2 € de Free||Orange 2h 100 Mo Orange||Red illimité 100 Go de Red by SFR||Forfait Sosh 100 Mo Bloqués|
|Internet||50 Mo||100 Mo blocked||100 Go||100 Mo|
|Phone||– 2 H of calls to mobiles and landlines in FR + 100 destinations ( USA), China…) – SMS / MMS ill. in FR – Non surcharged calls from Europe||– 2h of calls in France, Europe, DOM, Switzerland/Andorra – Unlimited calls to 3 numbers of your choice – Unlimited SMS/MMS in France, Europe, DOM, Switzerland/Andorra – Orange wifi hotspots||– Unlimited SMS from Metropolitan France, Europe and the DOM* to operators in Metropolitan France. – Unlimited MMS : to all operators in Metropolitan France. – 100GB/month in Metropolitan France||– 2h of calls (blocked or not blocked) – Unlimited SMS / MMS – Calls and SMS / MMS without surcharge to Europe|
|Commitment||Without commitment||12 months commitment||Without commitment||Without commitment|
|Price||2€/month||2.99€/month for 12 months then €7.99€||20€/month||4.99€/month|
How to cancel an internet contract in France ?
Cancelling your Internet box by mail
The most formal way to cancel your Internet box is to send a registered letter with acknowledgement of receipt to your provider. The termination letter must mention the references of your contract, the reason for termination and the effective date of termination.
- Orange/Sosh Livebox : Orange Service Clients Internet TSA 90008 59878 Lille Cedex 9
- SFR/Red Box offer : SFR Box Customer Service – Withdrawal TSA 30144 94 098 Créteil CEDEX
- Freebox from Free : Publidispatch – Free Résiliation, 6 rue Désir Prévost, La Grande Breche, 91070 Bondoufle
- Bouygues Bbox : Service Clients Bouygues Telecom – 60436 Noailles Cedex
Cancelling your Internet box by phone
- Orange : 3900
- SFR : 1023
- Free : 1044
- Bouygues : 1064
The return of Internet box equipment
It is very important to return the equipment requested by the operator under the conditions and at the times mentioned in the contract. Operators can charge you a lot of money for the equipment and you can end up having to pay penalties (which can go up to more than 500 €) if you do not return the equipment.
Once the cancellation has been sent and the process has started, your internet provider will send you a letter asking you to return your equipment and Internet box accessories. After receiving this letter, you will have to prepare your equipment for return.
Mis à jour le 25 Mai, 2021